General Online Banking FAQ

FAQ Quicklinks:



  • Is Harrington Online Banking available for my business accounts?

    Yes, Harrington Online Banking is available for both our personal and business customers. If you have both your personal and business accounts with us, you can submit separate applications for access to Harrington Online Banking. You will have separate Harrington Online Banking IDs and PINs to access your accounts and will be able to view your personal and business accounts at the same time seperately. The only exception is if you are a Sole Proprietorship, and have both your business and personal accounts with us, you can have one Harrington Online Banking ID and PIN to access all of your accounts and will have the ability to transfer funds between your business and personal accounts.


    back to top?

  • What is Harrington Online Banking?

    Harrington Online Banking lets you use a personal computer and an Internet connection to perform many banking activities via the Internet. You can get up-to-the-minute information about your accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on loans or credit lines. You can download transaction information into money management software programs such as Microsoft Money. Another feature of Online Banking is the ability to pay bills online with Bill Pay.


    back to top?

  • How much does Harrington Online Banking and/or Bill Pay cost?

    Online Banking is FREE to both our personal and business customers when you use it to access account information, balance your checkbook and conduct transactions such as account transfers, etc.

    Please see the Bill Pay FAQ, or call a Harrington Bank representative, for detailed answers to your Bill Pay questions.


    back to top?

  • What do I need to get started using Harrington Online Banking?

    You need the following to access Harrington Online Banking:

    • A personal computer
    • An active account with an Internet Service Provider (ISP)
    • Internet browser software with 128-bit security encryption
    • An account with Harrington Bank
    • You will also need to enroll for a Harrington Online Banking ID and PIN.

    If you already have an Internet browser with 128-bit security encryption, it is not necessary to download any additional software or programs. All updates, enhancements, or other changes to Harrington Online Banking will automatically be reflected each time you log onto the system.


    back to top?

  • How do I sign up for Harrington Online Banking?

    If you currently have an account with us, you have two ways to sign up. For security reasons, we will identify you prior to providing access.

    1. Click here to access our online application or follow the steps below to apply from our web site home page:
      • Click on the "Online Banking" tab located at the top right of the screen;
      • Click on "Apply Now", and follow the directions on the page that pops up;
      • Within approximately three business days of receipt of your application we will mail you your Harrington Online Banking ID and, under separate cover, your PIN that will allow you to access Harrington Online Banking.
    2. Come in and meet with one of our representatives at any time during normal business hours to request the service. Your Harrington Online Banking ID and PIN will be provided to you in a sealed envelope immediately thereafter.

    Once you receive a Harrington Online Banking ID and PIN, you can begin using the service by clicking on the Online Banking link from our Home Page and selecting Log In.

    If you are not currently a Harrington Bank customer, you may obtain a deposit account application at one of our branch locations.


    back to top?

  • How long, after signing up, do I have to wait to use Harrington Online Banking?

    If you sign-up online, within approximately three business days of receipt of your application we will mail you your Harrington Online Banking ID and, under separate cover, your PIN. Upon receipt of your Harrington Online Banking ID and PIN, you can log in and begin using the service.

    If you apply in person, you will immediately have access once we provide you with your Harrington Online Banking ID and PIN.


    back to top?

  • How do I log onto Harrington Online Banking for the first time?

    Upon receipt of your Harrington Online Banking ID and PIN:

    1. Go to our web site (www.bankatharrington.com);
    2. Click on the "Online Banking" tab located at the top right of the page;
    3. Click on "Log In";
    4. At the login screen, enter your Harrington Online Banking ID and PIN in the indicated locations;
    5. After logging in, you will be prompted to change your Harrington Online Banking PIN. You are only prompted to change your PIN the first time you log in to Harrington Online Banking. This is required for security reasons;
    6. You are now ready to use the service anytime and anywhere you have Internet access.

    Please note: Your PIN must be a minimum of 6 characters with a maximum of 8 characters in length. The system is case sensitive. Your PIN must be comprised of both letters and numbers.

    For a more secure PIN, we suggest you use a combination of upper and lower case letters and numbers. Do not make it something that can be easily guessed or figured out (i.e. your nickname, middle name, etc.).

    For more about security and PINs, please see our Security FAQ or our Security page.


    back to top?

  • Can I change my Harrington Online Banking ID to something shorter and/or simpler?

    You can create an alias for your Harrington Online Banking ID to make it easier to remember. Anytime you have logged onto Harrington Online Banking, select "Options" from the Home Banking drop down box that is accessible at the top left of any screen. From the Options drop down box, simply select "Create/Change Harrington Online Banking ID (Alias)" and then follow the directions.

    The next time you log into Harrington Online Banking, you will be able to use the ID that you created.


    back to top?

  • How do I change my Harrington Online Banking PIN?

    You are able to change your Harrington Online Banking PIN any time you log on to Harrington Online Banking. Select "Options" from the Home Banking drop down box that is accessible from any page. From the Options drop down box, simply select the "Change Harrington Online Banking PIN", and then follow the directions that are presented.

    Your Harrington Online Banking PIN must be a minimum of 6 characters with a maximum of 8 characters in length. The system is case sensitive. Your PIN must be comprised of both letters and numbers.

    For a more secure PIN, we suggest you use a combination of upper and lower case letters and numbers. Do not make it something that can be easily guessed or figured out (i.e. your nickname, middle name, etc.).

    A Harrington Bank representative will never ask you for your PIN.

    For more about security and PINs, please see our Security FAQ or our Security page.


    back to top?

  • What if I have problems with or forget my Harrington Online Banking ID and/or PIN?

    If you lose or forget your Harrington Online Banking ID or PIN, you may contact a Harrington Bank representative during regular business hours or send an email to cust...@bankatharrington.com. (Email Security)  . After confirming your identity, we will be happy to assist you.

    A Harrington Bank representative will never ask you for your PIN.


    back to top?

  • Why does it say that my account is locked? And what do I do now?

    Your account becomes locked after three unsuccessful login attempts. To get "unlocked", contact a Harrington Bank representative during normal business hours and they will be happy to unlock and reset your account for you.

    A Harrington Bank representative will never ask you for your PIN.


    back to top?

  • When I log into Harrington Online Banking, it says "Hello", but not to me. Why?

    Harrington Online Banking always greets the individual or business that has been established as the primary account holder.


    back to top?

  • What accounts can I access using Harrington Online Banking?

    You can access any checking account, money market, savings account, certificate of deposit, or loan you have with us. Certificate of deposit access will provide information only. You cannot request transfers to or from certificate of deposit accounts. With the exception of home equity loans, you can make transfers to loan accounts, but you cannot make transfers from your loan accounts to other accounts that you may have. You may make transfers from your home equity loan into your checking accounts.


    back to top?

  • Can I change or customize the account names that are displayed?

    Yes. You are able to change the names that are displayed for your accounts any time you log on to Harrington Online Banking. Select "Management" from the Home Banking drop down box that is accessible at the top left of any page. From the Account Management Options drop down box, select the "Change Pseudo Account Name" option. You will be presented with a list of all your accounts and boxes to enter in the new account names that you choose. When finished typing in any new account names, simply click the "Submit" button. A confirmation page will appear confirming each account name change that you have made. If you are finished making changes, select the "Account Listing" link at the bottom of the page to return to the main account listing page. Any changes you made will immediately be reflected in your account names.


    back to top?

  • Only the last four digits of my account number are displayed. Why?

    For your security, we have chosen to only provide the last four numbers of your account as part of your account name.

    You may modify the account names shown for your accounts any time you are logged into Harrington Online Banking. Select "Management" from the Home Banking drop down box that is accessible at the top left of any page. From the Account Management Options drop down box, select the "Change Pseudo Account Name" option. You will be presented with a list of all your accounts and boxes to enter in the new account names that you choose. When finished typing in any new account names, simply click the "Submit" button. A confirmation page will appear confirming each account name change that you have made. If you are finished making changes, select the "Account Listing" link at the bottom of the page to return to the main account listing page. Any changes you made will immediately be reflected in your account names.


    back to top?

  • Is the information about my accounts timely and accurate?

    Yes. All information and transactions conducted during normal business hours are handled on a real time, online basis. During normal end-of-day processing, which occurs at 6:30 p.m. EST, the date is forwarded to the next business day and transactions done after that time will carry to the next business date.


    back to top?

  • How do account transfers work?

    From your account list, simply select "Transfer" from the drop down box next to the account from which you want to transfer money, indicate the account to which you want to transfer money, enter the amount to transfer, enter the frequency and date(s) the transfer is to be made, and click the "Submit" button. Transfers between accounts requested before 6:30 p.m. EST on a regular business day may be processed that same day. Transfers between accounts requested after 6:30 p.m. EST (or on a weekend or Bank holiday) may be processed the next business day. Note: Transfers from loan accounts, other than home equity loans, are not permitted.


    back to top?

  • Can I transfer to and from any account?

    Account transfers are allowed to and from personal checking, savings, and money market accounts for which you are an authorized signer on the account. You cannot transfer funds from an installment loan or line of credit (with the exception of home equity loans), or from or into a certificate of deposit or IRA. Funds transfers into loans or lines of credit will be credited as payments.

    Federal regulations limit the number of transactions you can perform on a savings account and money market account. For specific details, please consult your individual product disclosure you received upon opening your account, or call a Harrington Bank representative.


    back to top?

  • Why can't I transfer funds online between my corporation and personal accounts?

    Regulators place a strict burden on banks to limit potential liability with respect to funds being improperly moved from corporation accounts to personal accounts. A check being written from the corporation by an authorized signer, to a specific payee, provides a paper trail that can be used if, at any future date, there is any question as to why corporate funds were moved to a personal account.

    This applies to Corporations, Limited Liability Companies (LLC), and partnerships.

    However, those customers with a Sole Proprietorship will continue to have the ability to transfer funds between their business and personal accounts.


    back to top?

  • Can I retrieve images of checks?

    Yes, you can view images of checks. Check images can be viewed on all transactions that have cleared your account. From the account list on the main page, select "Transactions" from the drop down menu next to the account you wish to view. From the list of transactions for this account, click "View Image" in the Check No. column. This will display the front of the check. To view the back of the check simply click the "Rotate" button.


    back to top?

  • How much history is maintained on my accounts?

    Transaction history is maintained beginning with the date you sign up for Harrington Online Banking. History is maintained up to 180 days from that date forward.


    back to top?

  • What happens if I open an account after I start using Harrington Online Banking?

    At the time of opening the account, or anytime thereafter, you will need to ask a Harrington Bank representative to have your new account added to your Harrington Online Banking account.


    back to top?

  • Can I use my financial software program with Harrington Online Banking?

    Yes, you can download posted transactions to your financial software program. Uploading transactions from your financial software program to Harrington Online Banking is not possible at this time.  Quicken and Quickbooks are supported for downloading transactions from Harrington Online Banking. You may also choose to download into a text file or a spreadsheet.

    To search for help with Quicken or Quickbooks, visit the Intuit web site at http://www.intuit.com/support/


    back to top?

  • How do I import transactions to my financial software program?

    Follow these steps to import your transactions into your financial software program:

    • Click the "download" link in the Home Banking drop down menu located at the top of each page.
    • Choose the source account and the date range you wish to download.
    • Select the type of software you are downloading into.
    • Click the "Continue" button.
    • Follow the appropriate directions on the screen to download your transactions.
    • If you right clicked on the link and saved the file to your personal computer, you will need to open your financial software program, click on "File", then click on "Import", locate where you saved the downloaded file and click on it, and then click the Import button.


    back to top?

  • When I was trying to import my transactions into my financial software program, I received an error that states that the file format is invalid. What can I do?

    Please make sure you followed the steps outlined in the previous question, paying particular attention to the type of software program to which you choose to download.

    If this does not remedy the problem, contact a Harrington Bank representative.


    back to top?

  • Why does Harrington Online Banking take so long to load over the Internet?

    A secure site such as Harrington Online Banking will be slower due to the encryption process. Additionally, the capabilities of your computer, memory space available, modem, software, and Internet Service Provider all affect the speed at which the information travels. Please be patient, the slower speed is for both your and our security and protection. Some tips that can help if memory is the problem:

    • Click on your browser's "Help" button to find how to make appropriate changes.
    • Reduce the graphics - Graphics require extensive system resources, and can be eliminated to speed up the loading process.
    • Clear your memory cache.
    • Shut down other programs you have running.
    • Change your wallpaper to a generic pattern or remove your screen saver feature.


    back to top?

  • I can not get past the page that says, "This site requires 128-bit encryption." How do I upgrade my browser?

    Harrington Online Banking requires a browser capable of 128-bit encryption. From the main log in page, click on the "Test Browser" icon and follow the directions to upgrade your browser or test and upgrade your browser now by clicking HERE.

    To learn more about browser requirements for accessing Harrington Online Banking, please click here.


    back to top?

  • Why do you ask for my email address?

    This is a useful means for us to provide you with important information about Harrington Online Banking, and forthcoming enhancements or changes to our products and services. We will never send personal or confidential account information via email. We will never give your email address to anyone else. For more information please refer to our Privacy Statement.


    back to top?

  • I am receiving error messages when attempting to access Harrington Online Banking, why is this?

    It could be that we are performing routine maintenance or are experiencing unexpected downtime during the time you are attempting to log-in. Whenever possible, routine maintenance will only be performed during periods of minimal usage (i.e. Sunday mornings between the hours of midnight and 5:00 a.m. EST). We will always try to notify you at least 48 hours in advance of any scheduled downtime. If we are experiencing unexpected downtime, you will not be able to access Harrington Online Banking until the problem is resolved. Once the system is back up and running, you should be able to log in normally. If you continue to experience problems, please contact a Harrington Bank representative during normal business hours.

    It is also important to note that Harrington Online Banking requires an Internet browser with the highest level of security and 128-bit encryption. Test your browser by clicking HERE. If an update is required you will receive further information. If no update is required for your browser and problems persists, you should contact a Harrington Bank representative during banking hours.

    You can also find out more about browser requirements for access to Harrington Online Banking by clicking here.


    back to top?

  • What Internet browsers can I use with Harrington Online Banking?

    You may use Microsoft Internet Explorer (Versions 4.0 or higher) Netscape Navigator (Versions 4.51 or higher). These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. If you get an error that has "CGI" in the title when you try to access Harrington Online Banking, your browser may have its "Java" turned off. You can turn the Java on in the Options or Preferences menu of your browser.

    To learn more about browser requirements for accessing Harrington Online Banking, please click here.


    back to top?

  • Can I access Harrington Online Banking from outside the United States?

    Yes. Just use a secure browser such as Netscape Navigator® or Microsoft Internet Explorer®.


    back to top?

  • How do I contact the Bank if I have additional questions or comments about Harrington Online Banking?

    If you have any questions, comments, or concerns you can email us at cust...@bankatharrington.com <; (Email Security) or call your community branch from 9:00 a.m. to 5:00 p.m., Monday through Friday. Please note that email is not a secure environment like Harrington Online Banking. Please do not include any sensitive information in your email, such as account numbers, PINs, or social security numbers. Your name, a phone number where you may be reached, and a general description of your question will be sufficient to respond to your question.


    back to top?