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Browser Requirements and Settings

1. Operating Systems

Harrington Online Banking has been tested and is supported on the following operating systems:

  1. Microsoft Windows 98/2000/ME/XP/NT 4.0
  2. iMac Operating Systems

2. Minimum Browser Requirements for Harrington Online Banking

  1. Microsoft Internet Explorer 4.0 and higher
  2. Netscape Navigator 4.51 and higher
  3. America Online 6.0 and higher

Note: Web TV (any version) is not supported

Be sure to select a supported version when downloading at the following locations:

3. Determining Your Browser Version

  1. In Netscape:
  • Click on Help.
  • Click on About Netscape Communicator.

Click here to upgrade to a newer version of Netscape now!

  1. In Microsoft Internet Explorer:
  • Click on Help.
  • Click on About Microsoft Internet Explorer.

Click here to upgrade to a newer version of Explorer now!

  1. In America Online's Web Browser:
  • Click on Help.
  • Click on About America Online.

4. Unable to Log-On to Harrington Online Banking

If you can view the other areas of our Web site, but are unable to access Harrington Online Banking, it may indicate a problem accessing all secured Web sites. Both your browser and Internet service provider must support secured sites.

This Web site is designed for Netscape 4.51 or greater or Microsoft Internet Explorer 4.0 or greater. Using other browsers may cause the Web pages to appear misaligned and prevent access to Harrington Online Banking.

IMPORTANT: It is highly recommended that the newer browsers be used to access Harrington Online Banking.

If you are using one of the browsers mentioned above and are still experiencing a problem, the problem may lie with your Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department regarding the problem or try to access Harrington Online Banking from another location.

IMPORTANT: When reporting problems to your Harrington Bank representative, have as much information ready as possible (e.g., browser version, etc.).

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Internet Banking during this session:

"Internet Account Access Session Error."

Return to the log-in screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site you must accept the cookies. Since there are several within Harrington Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information.

IMPORTANT: If you are prompted with a dialog box that asks you to re-enter your password, (after initially entering your Harrington Online Banking ID and PIN), your browser may not support JavaScriptTM, or JavaScriptTM may not be enabled. An upgrade to Netscape 4.51 or greater or Microsoft Internet Explorer 4.0 or greater may be necessary.

Go to Microsoft's Web site to download Internet Explorer or to Netscape's Web site to download Communicator.

If you already have one of these browsers, the "Enable JavaScript" function may be disabled.

To enable JavaScriptTM in Netscape Communicator 4.51 & up:

  • From the Edit menu, select Preferences.
  • Click on Advanced
  • Verify that the "Enable JavaScript" checkbox is selected.

To enable JavaScriptTM in Microsoft Internet Explorer 4.0:

  • Click on View.
  • Click on Internet Options.
  • Click on Security.
  • Click on the Enable Java programs checkbox.
  • Click on the Advanced tab.
  • Click on the Enable Java JIT Compiler.

To enable JavaScriptTM in Microsoft Internet Explorer 5.0:

  • From the Tools menu, click on Internet Options.
  • Click on the "ADVANCED" tab.
  • To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  • Click on the tab marked "SECURITY".
  • Click on the button marked "CUSTOM LEVEL".
  • Under Java make sure the radio button is set to Medium Safety.
  • Under Scripting of Java applets make sure the radio button is set to Enable.
  • Under Cookies: Allow per-session cookies (not stored) make sure the radio button is set to Enable.
  • Under Cookies: Allow cookies that are stored on your computer make sure the radio button is set to Enable.
  • Click on OK until exited completely from options.

5. Error Messages

If you would like to provide Harrington Bank with the exact error message that you are receiving, display the error message on your screen then press ALT+Print Screen on your computer's keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and email it to (Email Security) along with a brief message of what you were trying to do. A Harrington Bank representative will contact you promptly during normal business hours to assist you.

When experiencing an error message, we recommend that you try the following steps before contacting us to see if this remedies the error:

1. Close the browser.

2. Retry.

3. Delete the Cache, Reload, or Refresh.

After trying this and you still continue to receive the error message, please contact a Harrington Bank representative at (919) 945-7800 or (Email Security).

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